Order Confrimations + Return Policy:
Q: Do customers receive an order confirmation?
A: Yes, you will receive an email from Popshop Live with your order confirmation after the show. You will also see “Orders” listed in your profile where you can check the shipping status.
Q: Can customers track their orders?
A: Yes, you will receive an email from Popshop Live letting you know when your order has shipped that will include your tracking number. Your tracking number will also appear in your profile.
Q: What is your returns policy?
A: We use the return policy for each store we feature on the show. If you would like to return an order, you’ll begin the process directly from the PopShop Live app and follow the instructions there.
For any other questions or concerns, please email Popshop Live at email@example.com