Safety Is Our Priority

A team of highly trained, dedicated professionals

Contact Security: 952.883.8888

Mall of America® Security

At Mall of America (“MOA®”), we understand the importance of safety and security to you and your family. Protecting each person who walks through our doors while providing a fun and memorable experience is the heart of what we do.

We take pride in our industry-leading team of dedicated, highly trained security professionals. More than a third of our security team members are veterans or are currently serving in the U.S. military. Many aspire to a career in law enforcement – others plan to make their career at Mall of America.

With more than 32 million people visiting Mall of America each year, there are many layers of security in place to provide a safe environment. It all starts with the most extensive training in the industry with classes, coaching, education, and workshops for new officers. Tenants and team members also receive ongoing emergency training. Mall of America security has multiple specialized units, along with a variety of unique resources and programs that have proven to be effective. It is our priority to continue evolving our security strategies to ensure a safe and enjoyable visit.

Security Employment

Mall of America is proud to have a nationally recognized security department that fosters personal and professional growth. If you wish to play a vital role in the private security field, apply to join our industry-leading team by visiting Call 952.883.8560 or email with any questions or concerns.


Mall Security can be reached at 952.883.8888

Help phones throughout MOA also have direct contact to Mall of America Security. Do not hesitate to contact us with any concerns, questions, or issues you may have while visiting.

If you see something, say something!

Code of Conduct

Mall of America has always been a place for fun. We expect everyone in our building to treat others with respect, follow all rules and policies, and do their part to keep everyone else safe.

Conduct that is disorderly, disruptive or which interferes with or endangers businesses or guests is prohibited. Such conduct may include but is not limited to:

  • Smoking and vaping;
  • Consumption of alcohol in the Common Areas;
  • Running, loud offensive language, spitting, throwing objects, fighting, obscene gestures, gang signs, skating, skateboarding, or bicycling;
  • Intimidating behavior by groups or individuals;
  • Loitering, engaging in soliciting, blocking storefronts, hallways, skyways, fire exits or escalators, or walking in groups in such a way as to inconvenience others;
  • Picketing, demonstrating, soliciting, protesting, or petitioning;
  • Unauthorized chanting or singing;
  • Distributing handbills or other materials. requires the prior written consent of Mall of America management;
  • For the security of our guests, please do not leave purses, bags, or other items unattended and please note that while at Mall of America, you may be subject to a security interview; and
  • Failure to comply with a lawful and reasonable request by MOA Management or Security.

Guns are banned on these premises.

The commission of any act defined by Federal, State, or local ordinances as a criminal act is prohibited. These acts include, but are not limited to:

  • Physical harm or intimidation of others.
  • Use and possession of illegal drugs.
  • Theft, shoplifting, or unauthorized use of property.
  • Graffiti, property damage, defacing, damaging, or destroying any real or personal property.
  • Using or possessing fireworks.

Appropriate attire, including shirts and shoes, must be worn at all times. Inappropriate attire may include, but is not limited to:

  • Apparel that has obscene or offensive language, gestures or graphics, or racial/religious/ethnic slurs that are likely to cause a disturbance.
  • Wearing clothing that deliberately obscures the face, such as hoods, hooded tops, balaclavas, or costume masks. Face coverings worn for religious or health purposes are permitted.
  • Bulletproof vests or simulated bulletproof vests.

Additional Resources

Only animals trained to assist persons with disabilities as defined by the Americans with Disabilities Act are permitted within Mall of America.

Escalators are not to be used as stairways when not operational. No strollers or wheelchairs are allowed on escalators.

Hotel shuttles, taxis, and tour buses drop off and pick up passengers at the North Entrance with convenient access from American Boulevard. This entrance is located in MOA parking lot east of IKEA and north of Lindau Lane (North Lot). Signage is placed in these areas to guide guests to their vehicles.

Daily shuttles to and from Mystic Lake Casino Hotel are accessible in the Transit Center in the sub-level of the east parking ramp off 24th Avenue. Please note that RVs are not allowed to park or drop off within this area.

RV, semi-trailer truck, box truck, school bus, and charter bus parking is only allowed in the North Lot, located next to IKEA.

Any vehicle left unattended in the drop-off/pick-up area is subject to being towed at the vehicle owner's expense.

There is no overnight parking at Mall of America, which includes the North Lot. Any vehicle left unattended on the ring road will be subject to tow at the vehicle owner's expense.

There is no dropping off, picking up, or parking allowed on the ring road surrounding Mall of America. Please park vehicles in designated parking lots and ramps.

Deliveries must utilize the inspection checkpoint located on the south side of Mall of America off Killebrew Drive. All delivery vehicles are subject to inspection. Documentation supporting the delivery must be provided.

Online Security

Mall of America is committed to protecting your privacy. Mall of America will never ask for your personal information. Please notify us if you receive any suspicious email from someone representing themselves as Mall of America.

For more privacy information, please read our Privacy Policy and Children's Online Privacy Policy.