Fun at the Mall for One and All

Accessibility

Mall of America® is dedicated to providing pleasant, memorable experiences for our guests. Recognizing that wheelchair users and people with disabilities require additional information before visiting an establishment, we have compiled pertinent information to help better accommodate planning a visit.

Parking

Handicap parking spaces are available on all levels in the East and West parking ramps and in the surface lots for oversized vehicles. Level 1 + Level 4 in the parking ramps have the most handicap parking spots available, and you can access the Mall with no steps or elevator from these levels. All other levels require the use of steps or elevators to access the Mall.

Accessible Transportation Partners

Our transportation partner, Transportation Plus, can provide accessible vehicles with advanced reservation. Inquire and schedule by calling 612.888.8888.

Wheelchairs + Electric Carts Rental

Wheelchairs and electric carts are available for rent at all guest service desks. All rentals require a refundable $25 deposit due upon rental of equipment. All equipment must be returned before Mall close. All equipment not returned or returned damaged will be assessed the full value on the guest’s credit card. Wheelchairs and electric carts are available on a first come, first served basis due to our limited quantities.

  • Electronic carts: $45 daily 
  • Wheelchairs: $12 daily
  • Shopping carts: $12 daily

Elevators

Elevators are located in the east, west and south corridor junctions, the Sears Court (northeast) and near the north entrance. Three sets of elevators are also located in both the east and west parking ramps.

Restrooms

Accessible restrooms at Mall of America ensure equal and inclusive access for all guests.

  • All restrooms have wheelchair-accessible stalls.
  • Companion/family restrooms are located on Level 1 at the North, South, East + West entrances and at the Levels 2 + 3, North restrooms.
  • A restroom equipped with an adult changing table is available in the southwest corner of Nickelodeon Universe on Level 1, near FlyOver America.

Service Animal Relief Areas

Mall of America offers two outdoor service animal relief areas. Both areas are marked by pet waste clean-up stations.

  1. Exit Level 1 East doors and head north (or turn left as you exit Mall of America), walking along the sidewalk toward Lindau Lane.
  2. Exit Level 1 South doors and cross the street. Turn right and walk around Radisson Blu. The service animal relief area is located on the west side of Radisson Blu.

Sensory-Friendly Resources

Mall of America is committed to making the Mall an inclusive, welcoming place for all. Check out our sensory-friendly resources for making your next visit enjoyable and comfortable.

Certified Autism Center

Mall of America and Nickelodeon Universe are officially recognized as the first destination in Minnesota to become a Certified Autism Center. It is our goal to provide autistic visitors and families with autistic children—as well as those with other sensory conditions — an enjoyable and memorable place to visit.

Public Spaces

All public spaces, doorways and hallways at Mall of America are fully ADA compliant.

Hotels

Radisson Blu + JW Marriott are conveniently connected to Mall of America.

Nickelodeon Universe