Mall of America and its partner attractions are committed to accessibility and inclusion for everyone, including guests with sensory sensitivities, neurodivergence, or other support needs. Through our partnership with Fraser, a Minnesota nonprofit providing autism, mental and behavioral health, and disability services and supports, we offer resources designed to help make your visit more comfortable and enjoyable.

What We Offer

• Staff trained in sensory awareness and inclusive practices.

• Sensory Guides that highlight sound, visuals, and tactile features for Mall of America, Nickelodeon Universe®, and Crayola Experience.

• Designated calm and low-stimulation zones throughout the Mall, including a dedicated Sensory Room in Nickelodeon Universe.
  

• Sensory tools, such as noise-reducing headphones, available from Mall Security.

Before Your Visit

• Review the Mall of America Sensory and Accessibility Guide to preview what to expect during your visit.
   
• Bring familiar supports from home, such as headphones, fidgets, or comfort items.
   
• Consider typical crowd patterns and peak times and plan ahead for breaks in quieter areas.
   
• Take a group photo before entering the mall to help staff reunite your group if someone becomes separated.

Get Help Anytime

Visit any Guest Services desk to ask about accessibility supports. Our team is ready to help direct you to calmer areas and make your visit as enjoyable as possible.

Learn more about accessibility options and tools on our Mall of America Accessibility page.