MALL OF AMERICA FAQs
Updated March 2021
GENERAL MALL QUESTIONS:
Q: Is everything at Mall of America currently open?
A: Mall of America retail stores, attractions and dining options are open. Please check our directory page for an updated list.
Q: What are Mall hours?
A: Current retail hours are Sunday-Thursday from 11:00 am to 7:00 pm and Friday + Saturday from 10:00 am to 9:00 pm. You can also check the hours page. As a reminder, guests are required to wear a face covering during their visit. Children under 5 years old are exempt.
Q: When are Mall doors open for the public to enter?
A: Mall doors open three hours prior to when retail opens.
Q: Are mall walkers allowed to walk the Mall before retail hours?
A: Yes. Mall walkers are welcome, but – like all guests – are required to wear a face mask that fully cover the mouth and nose. Walkers must also practice social distancing.
Q: Are food courts open?
A: Yes, our food courts, fast casual, full-service and fine dining restaurants are open. You can always visit our dining page for a complete list.
Q: Is Nickelodeon Universe open?
A: Yes, Nickelodeon Universe is open with a limited occupancy capacity in accordance with State guidelines. You can visit the Nickelodeon Universe site for a list of hours, attractions, and information on how to purchase tickets.
Q: What attractions are open?
A: Many of our world-class attractions are open including Nickelodeon Universe, SEA LIFE Aquarium, Crayola Experience, FlyOver America, The Fair on 4, The Escape Game and others are open. For a complete list of open attractions and entertainment options, check our attractions page.
CLEANLINESS + HEALTH QUESTIONS:
Q: What are you doing to make sure the Mall is safe to visit?
A: Our top priority is to keep guests, tenants, and team members safe. We worked closely with local, state, and federal agencies to determine the very best industry practices to help us do that. You can visit MOA safety page to find out more about the safety protocols we have put into place. Safety enhancements include plenty of social distancing signage, floor and wall graphics, digital messaging, stanchions, cleaning personnel, sneeze guards and face masks throughout our facility. Although the Mall may look a little different, we know you will be greeted by a warm smile – even if it is from behind a protective shield or mask.
Our guests also play a key role in keeping Mall of America safe by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick. By working together, we can ensure that Mall of America opens safely for all employees, tenants, and guests.
Q: Are masks required to be worn while visiting MOA?
A: Yes. All guests + staff are required to wear a face covering at all times during their visit. Face coverings must fully cover both the nose and mouth. Guests with medical exemptions are required to wear a face shield that wraps around the sides of your face and extends below your chin from your forehead. Guests not properly wearing a mask will be required to leave. Children five years old or younger are exempt.
Q: Are you giving out free face masks?
A: Guests are required to bring and wear personal face masks with them when visiting Mall of America.
Q: Can I still enter Mall of America if I forgot my face mask?
A: No, you will not be able to enter Mall of America without a face mask.
Q: What are you doing to keep Mall employees safe?
A: Our comprehensive safety plan addresses workplace and employee safety protocols. Those new protocols include providing masks, gloves, and hand sanitizer to MOA employees, conducting extensive education and retraining, providing additional cleaning supplies and equipment, installing sneeze guards, and other social separation barriers, and requiring all employees to receive a pre-shift temperature and health check. We also are requiring safety plans from our tenants and encouraging them to have workplace/employee safety protocols in place prior to reopening.
Our guests also play a key role in keeping people safe and healthy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick.
SAFETY + CROWD QUESTIONS:
Q: How are you going to manage crowding and pedestrian traffic flow?
A: We have a detailed plan that will help keep Mall of America safe for everyone and make sure visitors never feel unsafe or crowded in our environment. Pedestrian traffic flow at each of our entrances is guided by clear signage to indicate which doors are to be used for entering and exiting. Social distancing graphics on the floors are located throughout the Mall and outside of tenant spaces to manage traffic flow and entry into individual stores. Parking ramps and surface lots have sections closed to ensure we can safely control the number of visitors entering Mall of America.
Q: Is the Parental Escort Policy still in place?
A: Our Parental Escort Policy (PEP) is currently in place and enforced every day of the week. With our new mall operating hours, the hours for PEP are from 3:00 to mall closing time every day. The Parental Escort Policy may be enforced for extended hours on other dates throughout the year. Those dates will be posted in advance on our website, www.mallofamerica.com. Just a reminder, that guests under the age of 16 must be accompanied by a parent or adult over the age of 21 during PEP hours (which is now every day.) For a complete list of rules and guidelines visit MOA-PEP.
GUEST SERVICE-RELATED QUESTIONS:
Q: Can I rent strollers, wheelchairs, electronic carts, and shopping carts?
A: Yes, rentals are available at our guest service desks. Each stroller, wheelchair, electronic cart, or shopping cart is disinfected and cleaned prior to and after your rental period. The guest service representative will be wearing a mask and gloves and working behind a sneeze guard to protect both of you. We encourage the use of electronic payment for all rentals. We highly encourage all guests to bring your own disinfectant wipes with you – so you can do additional cleanings to this equipment prior to using and throughout your stay at Mall of America.
The self-serve rental strollers located in some skyway entrances to the Mall are not currently available.
Q: Do you have rental lockers available?
A: Yes, rental lockers are available for Mall of America guests. Hand sanitizers are placed near each locker rental area and the pay-center locations have been reduced to maintain safe distancing for our guests. An enhanced cleaning program for our rental locker program is also in place.
Rental lockers are available on East levels 1, 2 and 3; on West levels 1, 2 and 3; on North level 1; on South level 1, at the North entrance to Nickelodeon Universe level 1; near movie theaters on level 4; and at Moose Mountain Adventure Golf on level 3.
Q: Will digital directories remain operational and available to guests?
A: Yes, our digital directories remain available, but guests will notice changes. We have fewer operational directories, to provide safe distancing for our guests. Social distancing graphics are on the floors to indicate where guests should stand while waiting to access the directories. Hand sanitizer stations are located near directories, and an enhanced cleaning scheduled has been developed to keep the directories clean throughout the day. We encourage guests to use the Mall of America app which also features a tenant directory and wayfinding.
Q: Can everyone use the elevators inside the Mall?
A: Elevators are operational; however, we are reserving their use for those with strollers and guests with limited mobility. All others are asked to use the nearest escalator. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. A hand sanitizing station is located near each elevator – guests are encouraged to sanitize their hands before using the elevator call button. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.
Q: What about the parking ramp elevators?
A: Again, these elevators are reserved for those with strollers and guests with limited mobility. All others are asked to use the nearest stairwell. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.
Q: Is the MOA Transit Station Open?
A: Yes. The Mall of America Transit Station is open for transit riders. LRT train and bus service continue to operate at Mall of America. Please check www.metrotransit.org for route and schedule information.