MALL OF AMERICA REOPENING FAQs

Updated 7/23/20

 

GENERAL MALL QUESTIONS:

Q: Is everything at Mall of America now open?

A: Not quite – but we are getting there. While most stores, retailers, restaurants, and attractions have opened, it will take time to fully reopen all Mall of America tenants. Our restaurants and dining establishments can offer reduced capacity full-service seating, counter service, take out, curbside pickup and grab + go items. Salons and select smaller attractions also must operate at a reduced capacity. Larger attractions like Nickelodeon Universe are not yet approved for reopening by the State of Minnesota.  

Q: What are Mall hours?

A: Mall of America retail hours are from 11:00 am to 7:00 pm every day. Please note that several of our restaurants stay open later than 7:00 pm so you can enjoy dinner or a glass of wine at the end of the day. Some retailers may have different hours – be sure to check www.mallofamerica.com for information on individual stores.

Q: When are Mall doors open for the public to enter?

A:  Mall of America doors open at 8:00 each morning, three hours before retail stores open.

Q: Are mall walkers allowed to walk the Mall before retail hours?

A: Yes. While guests can continue to visit Mall of America to walk – we encourage everyone to be cautious and do everything to keep themselves and others safe. Stay at least six feet away from fellow walkers, wear a mask, wash your hands, and above all else stay home if you are sick.

For the time being, our monthly Mall Stars/mall walker meetings have been suspended. We will notify the group once the monthly meetings can resume.

CLEANLINESS + HEALTH QUESTIONS:

Q: What are you doing to make sure the Mall is safe to visit?

A:  Our top priority is to keep guests, tenants, and team members safe. We worked closely with local, state, and federal agencies to determine the very best industry practices to help us do that. You can visit MOA Safety to find out more about the safety protocols we have put into place. In short, guests will notice a lot of signage, floor and wall graphics, digital messaging, stanchions, cleaning personnel, sneeze guards and face masks throughout our facility. Although the Mall may look a little different, we know you will be greeted by a warm smile – even if it is from behind a protective shield or mask.

Our guests also play a key role in keeping Mall of America safe by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick. By working together, we can ensure that Mall of America opens safely for all employees, tenants, and guests.

Q: Are masks required to be worn while visiting MOA?

A: Yes. Minnesota Governor Walz mandated that face coverings/masks must be worn in all indoor venues effective Saturday, July 25. This face mask requirement includes all areas inside Mall of America. Guests are required to wear a face mask that covers their nose and mouth completely. Children five years and under and people with special medical conditions are exempt from this requirement.

If you forget your mask at home, several stores and kiosks sell stylish and functional face masks. Wearing a face covering is one easy way guests can join us in keeping the Mall safe for everyone. Remember, face coverings are meant to help protect others around you.

Q: Are you giving out free face masks?

A: No, we are not distributing face masks to our guests. Guests are encouraged to bring and wear personal face masks with them when visiting Mall of America. If you forget your mask at home, several stores and kiosks sell stylish and functional face masks. All Mall of America team members are provided masks, gloves and other items needed to maintain a safe and healthy work environment.

Q: What are you doing to keep your employees safe?

A: The safety of everyone in Mall of America is our top priority. You can learn about the many things we are doing to keep everyone safe by visiting MOA Safety. Our comprehensive safety plan addresses workplace/employee safety protocols. Those new protocols include providing masks, gloves and hand sanitizer to MOA employees, conducting extensive education and retraining, providing additional cleaning supplies and equipment, installing sneeze guards, and other social separation barriers, and requiring all employees to receive a pre-shift temperature and health check. We also are requiring safety plans from our tenants and encouraging them to have workplace/employee safety protocols in place prior to reopening.

Our guests also play a key role in keeping people safe and healthy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick.

SAFETY + CROWD QUESTIONS:

Q: How are you going to regulate not exceeding 50 percent occupancy as required by the Governor?

A: Mall of America has a plan to allow no more than 50 percent occupancy within the Mall common areas by limiting available parking spaces, monitoring traffic counts, transit access and Wi-Fi data, predictive data analytics and utilizing our front-line team members and security officers to manage crowd flow.

We have reduced available parking spaces in our ramps and surface lots by more than 50 percent. Parking reductions include closing entire levels of parking in both the east and west ramps, more than half of the north lot, the NE corner lot, and the entire lot east of 24th Avenue.

Our data analytics tool allows us to accurately project building occupancy throughout the day. If our occupancy levels begin to approach our maximum reduced capacity – an alert will be sent to MOA team members to take additional actions to ensure a reduced capacity. These steps may include reducing additional parking capacity and managing pedestrian traffic flow in mall common areas.

We are working with our tenants to make sure they have procedures in place to monitor their occupancy levels, and to not exceed their maximum allowed capacity. That includes posting capacity numbers at their entrances, having employees monitor the number of guests entering, queueing guests outside their entrance while adhering to social distancing guidelines, and closing their entrances when they reach capacity.

Q: How are you going to manage crowding and pedestrian traffic flow?

A: We have a detailed plan that will help keep Mall of America safe for everyone and make sure visitors never feel unsafe or crowded in our environment. Pedestrian traffic flow at each of our entrances is guided by clear signage to indicate which doors are to be used for entering and exiting. Social distancing graphics on the floors are located throughout the Mall and outside of tenant spaces to manage traffic flow and entry into individual stores. Tables and chairs have been rearranged in our two primary eating areas (Culinary on North and the South Food Court) to allow families safe distancing while enjoying their meals. Parking ramps and surface lots have sections closed to ensure we do not exceed the occupancy levels outlined by the State of Minnesota.

Q: Is the Parental Escort Policy still in place?

A: Our Parental Escort Policy (PEP) is currently in place and enforced every day of the week. With our new mall operating hours, the hours for PEP are from 3:00 to 7:00 pm/Mall closing time every day. The Parental Escort Policy may be enforced for extended hours on other dates throughout the year. Those dates will be posted in advance on our website, www.mallofamerica.com. Just a reminder, that guests under the age of 16 must be accompanied by a parent or adult over the age of 21 during PEP hours (which is now every day.) For a complete list of rules and guidelines visit MOA-PEP.

ATTRACTION QUESTIONS:

Q: When is Nickelodeon Universe reopening?

A: At this time theme parks have not been approved for reopening by the State of Minnesota. We have a dedicated team preparing Nickelodeon Universe for a safe and fun experience once we are given approval to reopen. Please be sure to visit www.nickelodeonuniverse.com or www.mallofamerica.com for updates on the reopening of Nickelodeon Universe.

Q: When are other MOA attractions opening?

A: Several of our indoor attractions – including the very popular SEA LIFE Minnesota Aquarium – are currently open. Our attractions have been preparing to welcome visitors once again and provide a safe and fun experience. Please visit www.mallofamerica.com for updates on which attractions are now open.

GUEST SERVICE-RELATED QUESTIONS:

Q: Can I rent strollers, wheelchairs, electronic carts, and shopping carts?

A: Yes, rentals are available at our guest service desks. Each stroller, wheelchair, electronic cart, or shopping cart is disinfected and cleaned prior to and after your rental period. The guest service representative will be wearing a mask and gloves and working behind a sneeze guard to protect both of you. We encourage the use of electronic payment for all rentals.  We highly encourage all guests to bring your own disinfectant wipes with you – so you can do additional cleanings to this equipment prior to using and throughout your stay at Mall of America.

The self-serve rental strollers located in some skyway entrances to the Mall are not currently available.

Q: Do you still have rental lockers available?

A: Yes, rental lockers are available for Mall of America guests. Hand sanitizers are placed near each locker rental area and the pay-center locations have been reduced to maintain safe distancing for our guests. An enhanced cleaning program for our rental locker program is also in place.

Rental lockers are available on East levels 1, 2 and 3; on West levels 1, 2 and 3; on North level 1; on South level 1, at the North entrance to Nickelodeon Universe level 1; near CMX theaters on level 4; and at Moose Mountain Miniature Golf on level 3.

Q: Will digital directories remain operational and available to guests?

A: Yes, our digital directories remain available, but guests will notice changes. We have fewer operational directories, to provide safe distancing for our guests. Social distancing graphics are on the floors to indicate where guests should stand while waiting to access the directories. Hand sanitizer stations are located near directories, and an enhanced cleaning scheduled has been developed to keep the directories clean throughout the day. We encourage guests to use the Mall of America app which also features a tenant directory and wayfinding.

Q: Can everyone use the elevators inside the Mall?

A: Elevators are operational; however, we are reserving their use for those with strollers and guests with limited mobility. All others are asked to use the nearest escalator. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. A hand sanitizing station is located near each elevator – guests are encouraged to sanitize their hands before using the elevator call button. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.

Q: What about the parking ramp elevators?

A: Again, these elevators are reserved for those with strollers and guests with limited mobility. All others are asked to use the nearest stairwell. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.

Q: Is the MOA Transit Station Open?

A: Yes. The Mall of America Transit Station is open for transit riders. LRT train and bus service continue to operate at Mall of America. Please check www.metrotransit.org for route and schedule information.

Q: Are all the buses and trains continuing to operate on their normal schedule?

A: LRT train and Metro Transit bus service continue to operate at Mall of America. Please check www.metrotransit.org for route and schedule information.

MISCELLANEOUS QUESTIONS:

Q: Can I bring my own food into the building?

A: Yes. We do allow guests to bring in food. We encourage you to use safe and clean practices such as distancing yourself and your family away from others, cleaning up after yourselves and washing your hands prior to and after dining. Our restaurants and dining establishments offer delicious dining options as well. For a complete list of open restaurants and dining options go to MOA Dining.

Q: Are Toddler Tuesday discounts still available every Tuesday?

A: These discounts are not currently available. However, continue to check our website for updates.

Q: Will there still be places to sit?

A: Yes. As one of our strategies to enforce social distancing, much of the mall area seating has been removed. Although you might not find as many places to sit, there will still be seating options (at safe distancing measures) in a select number of areas throughout the Mall.

Q: When do you anticipate resuming events at the Mall?

A: Unfortunately, there will be no events or performances inside Mall of America for the foreseeable future. We know this is disappointing, but it is necessary to keep everyone safe. We look forward to the day when we can once again entertain and surprise our guests during their visit. Continue to visit www.mallofamerica.com for updates.

Q: Is Mall of America hiring?

A: Please check https://mallofamerica.com/employment for any current openings.