MALL OF AMERICA FAQs

 

Updated 11/20/20

GENERAL MALL QUESTIONS:


Q: Is everything at Mall of America currently open?

A: Mall of America retail stores remain open, but in accordance with the most recent state requirements all indoor dining is unavailable. During this time, many Mall restaurants and food court tenants will continue to offer food for takeout and delivery, but it cannot be consumed on property. Also, Nickelodeon Universe and all other attractions are now closed. For more information on updated Mall hours and a complete list of retailers that are open visit www.mallofamerica.com.


Q: What are Mall hours?

A: Mall hours have been adjusted for the holiday season. For updated hours, please visit www.mallofamerica.com. 


Q: When are Mall doors open for the public to enter?

A:  Mall doors open three hours prior to when retail opens. Please visit www.mallofamerica.com to learn when the Mall opens each day. 


Q: Are mall walkers allowed to walk the Mall before retail hours?

A: Yes. Mall walkers are welcome, but – like all guests – are required to wear a face mask that fully cover the mouth and nose. Walkers must also practice social distancing. 


Q: Are food courts open? 

A: All indoor dining is closed at this time, but many restaurants and food court tenants will continue to offer food for takeout and delivery. These items cannot be consumed on property. All seating in our dining and food court areas are closed.  


Q: When will restaurants and entertainment reopen? 

A: At this time, all indoor dining and entertainment offerings will remain closed until at least Dec. 18.


Q: Is Nickelodeon Universe open? 

A: As part of current state requirements, Nickelodeon Universe will be closed until at least Dec. 18. 


Q: What attractions are open? 

A: All indoor attractions, including Nickelodeon Universe, SEA LIFE Aquarium, Crayola Experience and FlyOver America, will be closed until at least Dec. 18. 


CLEANLINESS + HEALTH QUESTIONS:


Q: What are you doing to make sure the Mall is safe to visit?

A: Our top priority is to keep guests, tenants, and team members safe. We worked closely with local, state, and federal agencies to determine the very best industry practices to help us do that. You can visit MOA Safety to find out more about the safety protocols we have put into place. In short, guests will notice a lot of signage, floor and wall graphics, digital messaging, stanchions, cleaning personnel, sneeze guards and face masks throughout our facility. Although the Mall may look a little different, we know you will be greeted by a warm smile – even if it is from behind a protective shield or mask.
Our guests also play a key role in keeping Mall of America safe by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick. By working together, we can ensure that Mall of America opens safely for all employees, tenants, and guests.


Q: Are masks required to be worn while visiting MOA?

A: Yes. All guests are required to wear a face covering at all times during their visit. Face coverings must fully cover both the nose and mouth. Guests not properly wearing a mask will be required to leave. Children five years old or younger are exempt. 


Q: Are you giving out free face masks?

A: Guests are required to bring and wear personal face masks with them when visiting Mall of America. 


Q: Can I still enter Mall of America if I forgot my face mask?

A: No, you will not be able to enter Mall of America without a face mask. 


Q: What are you doing to keep your employees safe?

A: The safety of everyone in Mall of America is our top priority. You can learn about the many things we are doing to keep everyone safe by visiting MOA Safety. Our comprehensive safety plan addresses workplace/employee safety protocols. Those new protocols include providing masks, gloves and hand sanitizer to MOA employees, conducting extensive education and retraining, providing additional cleaning supplies and equipment, installing sneeze guards, and other social separation barriers, and requiring all employees to receive a pre-shift temperature and health check. We also are requiring safety plans from our tenants and encouraging them to have workplace/employee safety protocols in place prior to reopening.
Our guests also play a key role in keeping people safe and healthy by adhering to social distancing requirements, washing their hands frequently, wearing a mask and, most importantly, staying home if they are sick.


SAFETY + CROWD QUESTIONS:


Q: How are you going to manage crowding and pedestrian traffic flow?

A: We have a detailed plan that will help keep Mall of America safe for everyone and make sure visitors never feel unsafe or crowded in our environment. Pedestrian traffic flow at each of our entrances is guided by clear signage to indicate which doors are to be used for entering and exiting. Social distancing graphics on the floors are located throughout the Mall and outside of tenant spaces to manage traffic flow and entry into individual stores. Parking ramps and surface lots have sections closed to ensure we can safely control the number of visitors entering Mall of America.


Q: Is the Parental Escort Policy still in place?

A: Our Parental Escort Policy (PEP) is currently in place and enforced every day of the week. With our new mall operating hours, the hours for PEP are from 3:00 to 7:00 pm/Mall closing time every day. The Parental Escort Policy may be enforced for extended hours on other dates throughout the year. Those dates will be posted in advance on our website, www.mallofamerica.com. Just a reminder, that guests under the age of 16 must be accompanied by a parent or adult over the age of 21 during PEP hours (which is now every day.) For a complete list of rules and guidelines visit MOA-PEP.


GUEST SERVICE-RELATED QUESTIONS:


Q: Can I rent strollers, wheelchairs, electronic carts, and shopping carts?

A: Yes, rentals are available at our guest service desks. Each stroller, wheelchair, electronic cart, or shopping cart is disinfected and cleaned prior to and after your rental period. The guest service representative will be wearing a mask and gloves and working behind a sneeze guard to protect both of you. We encourage the use of electronic payment for all rentals.  We highly encourage all guests to bring your own disinfectant wipes with you – so you can do additional cleanings to this equipment prior to using and throughout your stay at Mall of America.
The self-serve rental strollers located in some skyway entrances to the Mall are not currently available.

Q: Do you still have rental lockers available?

A: Yes, rental lockers are available for Mall of America guests. Hand sanitizers are placed near each locker rental area and the pay-center locations have been reduced to maintain safe distancing for our guests. An enhanced cleaning program for our rental locker program is also in place.
Rental lockers are available on East levels 1, 2 and 3; on West levels 1, 2 and 3; on North level 1; on South level 1, at the North entrance to Nickelodeon Universe level 1; near CMX theaters on level 4; and at Moose Mountain Miniature Golf on level 3.


Q: Will digital directories remain operational and available to guests?

A: Yes, our digital directories remain available, but guests will notice changes. We have fewer operational directories, to provide safe distancing for our guests. Social distancing graphics are on the floors to indicate where guests should stand while waiting to access the directories. Hand sanitizer stations are located near directories, and an enhanced cleaning scheduled has been developed to keep the directories clean throughout the day. We encourage guests to use the Mall of America app which also features a tenant directory and wayfinding.


Q: Can everyone use the elevators inside the Mall?

A: Elevators are operational; however, we are reserving their use for those with strollers and guests with limited mobility. All others are asked to use the nearest escalator. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. A hand sanitizing station is located near each elevator – guests are encouraged to sanitize their hands before using the elevator call button. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.


Q: What about the parking ramp elevators?

A: Again, these elevators are reserved for those with strollers and guests with limited mobility. All others are asked to use the nearest stairwell. Per State guidelines during this health crisis, each elevator is limited to one guest or one family group. Social distancing graphics and messages are located outside of the elevators, as well as on the elevator floors and wall.


Q: Is the MOA Transit Station Open?

A: Yes. The Mall of America Transit Station is open for transit riders. LRT train and bus service continue to operate at Mall of America. Please check www.metrotransit.org for route and schedule information.


Q: Are all the buses and trains continuing to operate on their normal schedule?

A: LRT train and Metro Transit bus service continue to operate at Mall of America. Please check www.metrotransit.org for route and schedule information.
MISCELLANEOUS QUESTIONS:


Q: Can I bring my own food into the building? 

A: No. Per the current state mandate, food cannot be consumed in common area spaces while visiting. All indoor dining seating will be temporarily unavailable. Select dining tenants will be offering delivery and takeout options. 


Q: Will there still be places to sit?

A: Common area seating will not be available at this time, as guests will be asked to limit groups to immediate family members and avoid congregating while visiting.